Accessible procedures and usability testing

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By Dana P Skopal, PhD Procedures are required documents in the workplace and in communities, and these documents should be accessible to all users. However, is there a standard to ensure that all procedures can be understood by an end … Continue reading

Reading for work or as a citizen

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By Dana P Skopal, PhD Organisations, such as companies or government departments, produce many documents for their communities. However, the questions are whether the information in those documents is clear and, secondly, how do different readers go through the document … Continue reading