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By Dana P Skopal, PhD Clear communication is important in business and in communities, especially when there is a crisis. We are now living in a pandemic and many would argue it is a social crisis where trust is central. … Continue reading
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By Dana P Skopal, PhD Organisations produce many documents and this creation of documents can be a complex process. We use this abstract noun ‘process’ in different ways, just like the word ‘purpose’. This abstraction and complexity may be why often … Continue reading
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By Dana P Skopal, PhD Each document has a specific purpose. A writer working in an organisation should step back and understand this purpose. Organisations, such as companies or government departments, produce many documents. One common issue is whether a … Continue reading