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By Dana P Skopal, PhD Have you had to re-read a letter because you did not easily understand what you needed to do or what decision was made? Organisations write letters or emails to inform their clients about what is … Continue reading
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When reading, our mind is looking to understand what is going on. This ‘what’ can be ‘who is doing what’ or covers ‘what is happening’, such as a ‘report details the findings’. The who or what is the nominal group, … Continue reading
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Emails are a part of our work lives, and many of us would have returned to a full inbox after our summer holiday. Did you read all of those emails? How many of those emails were written clearly so that … Continue reading