Proofreading or understanding usability

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By Dana P Skopal, PhD We were recently asked about proofreading services and the client then started to explain the issues they had with their document. This conversation highlighted again the misunderstanding of the stages of writing through to proofreading. … Continue reading

Accessible procedures and usability testing

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By Dana P Skopal, PhD Procedures are required documents in the workplace and in communities, and these documents should be accessible to all users. However, is there a standard to ensure that all procedures can be understood by an end … Continue reading